Privacy Policy

Your privacy is important to us. Solutions by Computer (SBC), a Trapeze Group company, is committed to protecting your privacy and maintaining the integrity of any identifiable information ("Personal Information") we collect about you. The purpose of this Privacy Policy is to outline the steps we take to keep your Personal Information confidential, to inform you about how and why we collect Personal Information and to provide you with our contact information in case you have any questions or concerns arising out of our Privacy Policy.

Protecting your privacy and maintaining the integrity of Personal Information means that: we will keep your information and the business you do with us in confidence; we will not sell, rent or loan your information to third parties; we will respect your privacy when we may contact you concerning various products and services which we make available to you from time to time; you will have control over how we obtain, use and under circumstances give out information about you; and you will have access to the information that we have about you.

Why SBC May Collect Personal Information

SBC collects Personal Information and uses it in order to:

• Establish identity;
• Perform necessary identity and security verifications;
• Deliver products and services;
• Provide customer support and services;
• Provide ongoing service delivery;
• Provide you with information;
• Improve products, services and service delivery;
• Better understand your needs, interests and suitability for various products and services;
• Recommend specific products and services that may meet your needs;
• Respond to issues, questions, and queries;
• Protect you and us against errors or fraud; and
• Co-operate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.

SBC will collect, use and may disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances; and endeavors to collect as little information as possible as may be necessary under the circumstances.

Please note that aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Information. SBC reserves the right to use aggregated information in any manner it determines, in its discretion, to be appropriate. Use of such aggregated information may include, but not be limited to, the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe our product and service offerings, and assist in the marketing of our products and services. Aggregated statistics and information will not contain Personal Information.

What Type of Personal Information SBC May Collect

SBC collects various types of Personal Information. During the course of doing business or interacting with SBC, or receiving products and services from or through SBC, you may, depending on the nature of the circumstances, be asked to provide SBC with:

• Geographic (physical) addresses;
• Demographic information;
• E-mail addresses;
• Phone numbers or other contact information;
• Names (first, and last or whatever the family identifying name is);
• Shipping information;
• Billing information;
• Transaction history;
• Web site usage preferences;
• Feedback regarding our business, services, web site and public relations;
• Language;
• Personal preferences;
• Product and service preferences;
• Browsers types and configurations; and
• Miscellaneous administrative and computer traffic information.

Certain forms of information, such as government issued or private sector issued licenses, permits, certificates, cards, in the nature of driver's licenses, social insurance/security number, passports, insurance cards, voucher numbers, and the like, although convenient for identification, is voluntary. It is up to you whether you want to provide this, or other suitable identification, subject to any legal requirements.

How Does SBC Collect Personal Information

SBC will only collect Personal Information that you have voluntarily provided to us or have agreed to have provided to us. SBC will not collect any Personal Information about you without advising you accordingly (either by way of this Privacy Policy or by way of providing you with some other form of notice at the time we are requesting or collecting Personal Information), why and how that Personal Information is being collected and how such Personal Information will be used or disclosed. SBC may collect Personal Information through a variety of means:

• using our website;
• using our services;
• in the course of communications with us (face-to-face, by e-mail, by phone, mail or otherwise);
• in the course of feedback to us regarding our business, services, website and public relations;
• when registering with us for services or, where relevant, accounts, or, where relevant, for the download of our software;
• customer, membership, recipient, or service lists that have been lawfully acquired from third parties;
• through the completion of manual or electronic forms;
• website cookies - Cookies are identifiers that can be sent from a website via your browser to be placed on your computer's hard drive. You may elect not to accept cookies by changing the designated settings on your web browser; however, not utilizing cookies may prevent you from using certain functions and features of web site. Information collected from the use of cookies is used to improve SBC services;
• web beacons - Web beacons are small, graphic images that allows a website operator to collect certain information and monitor user activity on its website. A web beacon is a very small pixel which is invisible to the user. SBC uses web beacons to collect information that is not of a personal nature;
• clickstreaming - Clickstreaming is a technology that allows a website operator to track the paths that surfers take as they access a website and look at the site's pages, and as they use links to other sites. SBC collects such information from visitors to www.SBCgroup.com; and
• website traffic information, which is monitored and analyzed in order to determine which products, services or features may be of interest to visitors, so we may improve our website, products, services, features or other offerings.

In addition, we may review and analyze your use of products and services, to help us serve you better, and to bring other products and services to your attention, which we feel, will be of benefit to you. We also collect and analyze information from other sources for the same purposes.

How SBC May Disclose Personal Information

SBC does not sell any Personal Information it collects to third parties. SBC may share Personal Information with its affiliates, subsidiaries, employees, contractors and agents in the course of providing you with our business services, support, or the fulfillment or delivery of our products or services.

SBC may disclose Personal information if we are required to do so a court of competent jurisdiction, other legal or regulatory authority, or, if there is a good faith belief, and reliance on said belief that disclosure is necessary to: comply with any legal process served on SBC; maintain, uphold or protect SBC's rights or property; protect and ensure the personal safety of the public or other SBC clients; or protect against criminal or quasi-criminal activities, or to detect, prevent, investigate allegations of, or address, misrepresentation or fraud.

SBC reserves the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets (all or partial), or any other transfer of all or substantially all of SBC relevant assets to a third party, that SBC shall be entitled share (or sell as an ancillary aspect of the overarching business transaction) the Personal Information you have provided to us to the third party.

Retention and Disposal

We keep information only for so long as it is needed for the efficient and effective delivery or fulfillment of the software, products, or services you are using or contemplating using and for a reasonable time thereafter, or to meet any legal requirements. We will either destroy or remove information when it is no longer needed.

Updates

SBC may from time to time update this Privacy Policy, with the updated policy to be posted on the SBC website. The use of Personal Information provided to SBC prior to the update will continue to be governed by the policy in effect at the time the information was provided. We recommend that you revisit this Privacy Policy from time to time on a regular basis.

Consent

By using this website, you agree, and do hereby consent, to our collection and use of information and Personal Information for purposes for which the information/Personal Information was collected and in accordance with this Privacy Policy. If you do not consent, you are to immediately discontinue use this website and to refrain from further using this website.

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